You can now book into Annual BPAY Training sessions on the BPAY Training Portal!
BPAY will be running sessions during the months of September -October 2015.
Remember, it is a requirement for Scheme Member staff responsible for BPAY related tasks to complete BPAY Product and Operational training appropriate to their roles and responsibilities on an annual basis.
The training will be run in NSW, QLD and VIC. We are planning a slightly different format to last year, based on Member feedback. The morning session on each day will cover off BPAY Products and Services, with more time allocated for discussion and questions.
The afternoon session will be an Operations update, including Scheme Compliance requirements, Payment Investigations, Biller Management, Error Corrections and a section on the CRN Tool. The session will include a demonstration of the BPAY Operations Portal. We also plan to cover key areas that are based on an analysis of the common questions and queries received by the BPAY Customer Relationship Team (CRT) from Scheme Members.
You can book into the sessions online from the Training News and Events section of the BPAY Training Portal. You will also be able to view a detailed agenda for each session and then select the session (s) you are interested in. Once booked you will receive a confirmation email and also be able to automatically book the session(s) into your MS Outlook.
The Training Portal can be accessed from the Member Financial Institution section of www.bpay.com.au
You will need your Financial Institution username and password which you can obtain from your BPAY Product Manager.
You can also register for the Training Portal via the login page or request your password, if you are already registered.
For further information, please contact the BPAY Training team at: firstname.lastname@example.org
Published by BPAY Pty Ltd. BPAY is offered by over 150 Financial Institutions. Contact your Financial Institution to see if it offers BPAY and to get the terms and conditions. This is general advice – before using BPAY please review the terms and conditions and consider whether BPAY is appropriate for your personal circumstances.